Visual Safe FAQ's


How does Visual Safe differ from other online storage and backup providers?

There are a lot of online storage and backup services out there. Hereís what sets Visual Safe Server Edition apart:

Visual Safe gives you enterprise-level security and unprecedented control over your data.
With Visual Safe, youíll enjoy AES-256 Encryption with a key that you create and control. Your data is safely encrypted before upload and while itís stored Ė and you hold the only key.
No restrictions on what or how much you backup.
And we mean zero. Program files? Large media? System files? Bring Ďem on.

A lot of online backup services limit your storage space, but we donít. With Visual Safe, your storage is truly unlimited and unrestricted. Our unique pay-as-you-go model ensures that you can never outgrow the service. You can also backup external drives, network drives, and NAS devices which are typically blocked by other backup services.
The best pricing for online server storage.
With Visual Safe, storage costs just $1.00 per GB. Compare that with other business backup providers charging $3.50 per GB or more, and Visual Safe is a superior value Ė with superior functionality.
Pay only for what you use, with no minimums.
Stop paying for storage you donít use. Most online storage is sold on a tiered basis, where you buy a fixed amount of storage (say, 10GB), and pay even if you aren't using it all. And, if you need just a little more youíre forced to upgrade to yet another larger, more expensive package.

With Visual Safe, you only pay for the exact storage you use with no minimum tier and no wasted space. Visual Safe already has some of the best pricing available at only $1.00 per GB, but only paying for what you use saves you even more.
Your data is truly your data.
In addition to cloud storage, you also create your own AES-256 encryption key, which gives you even more control. This way, your data is encrypted before it leaves your computer, and stays encrypted while stored.
Visual Safe offers more than just server backup.
You can also backup Business laptops and desktops using Visual Safe Workgroup Edition. Workgroup Edition also includes network drive, sync, and web access to make it easier for your users to share their files.

How does Visual Safe Server Edition differ from the Workgroup Edition?

Visual Safe Workgroup Edition is designed for business desktops and supports backup, sharing, and sync. Visual Safe Server Edition is designed for server backup with special server-only backup features and remote management capability.


Who needs the Visual Safe Server Edition?

Backups fail. Local disks fail. Files corrupt. Without a failsafe way to back up your data, your entire business is at risk. Thatís why Visual Safe Server Edition is invaluable to small and medium-sized businesses or anyone with a server.


How am I billed for the service?

Visual safe is billed on the first of the month automatically to the credit card we have on file. An alternate invoice can be mailed however we charge an additional $4.95 for this service.


How do you determine how much space to bill us for?

Visual safe has built in reporting. We use this reporting to find the total backup space you are using at the end of the month to determine your billing. You will be billed for the total storage space you are using not the total backup size of the uncompressed backups.


What are Backup Vaults?

This is a new feature that employs file compression and block-level de-duplication to reduce backup time, size, and storage costs. After the initial backup of a set of data, block-level de-duplication saves time and storage space by only backing up files that have changed since the last backup.


How many servers does the Visual Safe Server Edition support?

There is no limit to the number of servers you can backup. Simply pay $19.95 per server per month.


What kind of reporting will I get?

Unlike many backup solutions your backup is monitored daily by trained backup professionals. We not only monitor the service and quality of backups but we notify you if we see any issues with your backups. 100% pro support means more reliable backups and safer data!

You can see the status of your backups very easily via the Server GUI, or you can request a full custom report from your support technician.


Why do I need Visual Safe? Can I just use your cloud storage providers directly?

The power of Visual Safe is that it is designed to make it as easy as possible to use cloud storage by integrating it directly into your local file system like any other drive. The automatic backup feature also makes it easy to keep your important files securely backed up. More importantly, our block-level de-duplicating process greatly increases download efficiency and decreases storage space by only backup files that have changed since the last backup Ė saving you both time and money.


What is the maximum amount of data I can store?

There is no limit! We have many users with multiple terabytes of data.


Is there a monthly limit to the amount of data I can transfer?

No, you can upload and download as much as your bandwidth allows.


What is the maximum file size that can be backed up with Visual Safe?

There is no limit. Thanks to Visual Safeís advanced vault feature, you can back up anything your server can hold.


Can I access my files from the web?

No. The Visual Safe Server Edition does not include the Network Drive feature of the Desktop Edition and it does not support web access to archived files.


How can I tell when a new Visual Safe version is available?

If a new version is available a support technician will let you know! You can also check directly from the Server GUI. Updates are generally small and do not require server reboots.